Bond Policy

1. Bond Amount:

-A bond of $295 will be charged to the client before they pick up the bike from the store. This bond is refundable, subject to the conditions outlined below.

2. Workshop Check:

-A workshop check will be conducted within 96 hours after the customer returns the bike to the store.

-During this workshop check, the bike will be inspected for any damage, excluding consumable parts.

3. Customer Responsibility:

-We strongly recommend that customers make a video recording of the bike at the time of pickup to document its condition.

4. Bond Refund Process:

-The bond refund process will commence after the workshop check is completed.

-If no damage (excluding consumable parts) is found during the workshop check, the full bond amount will be refunded to the client.

5. Deductions from Bond at the end of the lease period:

- If damage to the bike is identified during the workshop check, the cost of repair or replacement (excluding consumable parts) will be deducted from the bond. These costs will be clearly outlined on a waiver that the customer signs when entering into the rental agreement.

6. Bond Refund Timeline:

- The bond refund will be processed within 96 hours from the moment the customer drops off the bike at our store.

- Any balance remaining after deductions for repairs will be refunded to the client within this timeframe.

Notification:

- If any deductions are made from the bond, the client will be notified of the specific damages and the corresponding costs before the bond refund is processed.
8. Bond Refund Method:

a) short-term plans (2hr / 24hr)

- The bond refund will be issued using the same method of payment used for the initial bond charge (e.g., credit card refund, cash refund, etc.) or, upon the customer's request, by bank transfer to the account provided by the customer. Please note that bank transfer refunds may take additional time to process, and any associated fees or charges related to the bank transfer may be deducted from the refunded amount, if applicable.

b) long-term plans (2 weeks minimum)

- In this case, if requested by the customer, we might provide the refund by other methods (e.g., credit card refund, cash refund, etc.), while the default method for the refund will be issued by bank transfer. Please note that bank transfer refunds may take additional time to process, and any associated fees or charges related to the bank transfer may be deducted from the refunded amount, if applicable.

9. Documentation:

- All workshop checks and bond refund transactions will be documented and kept on record for transparency and accountability.

By renting a bike from Bondi Bike Shop, clients agree to adhere to this Bond Policy. This policy is in place to ensure the fair and responsible use of our bikes and to facilitate a smooth bond refund process. We encourage our customers to take good care of their rented bikes and to promptly report any issues or damage during their rental period.